Return & Refund Policy
Due to the nature of charity donations refunds are given at the discretion of charity management. The only circumstances in which refunds will be made is where unauthorized use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.
If you have made an error in making your donation through the online payment gateway, please notify us within one (1) working day of your donation as we need to do the required bank reconciliation before processing your refund/cancellation request.
How to request for return, refund or cancellation?
To request a refund or cancellation, please contact us at: +60 3 7831 9484. Alternatively, send us your information (full name and contact number) and slip(s) related to the payment to firstname.lastname@example.org. Please note that requests made later than one (1) working day of your donation will not be handled.
For online transaction, refunds/cancellations will take approximately one to two weeks while credit card transactions will take approximately one to two months.